Frequently Asked Questions
+ What is ACT?
Acceptance and commitment therapy (ACT) is an outgrowth of cognitive behavioral therapy. ACT encourages people to stop the struggle with their thoughts, emotions, and urges, and accept them as a normal, even if difficult, part of experience. The ACT approach also focuses on taking values-oriented action, so that participants can begin moving forward in life toward what is most important to them.
+ Will this change my life?
We hope so… for the better! The most important part of change is being willing to give this a try.
+ How do I get a 2Morrow Health username and password?
2Morrow Health is offered by employers, health plans, states, and groups. Check with your employer or health plan to see if they offer 2Morrow Health as a part of their benefits.
+ No one is offering it. Can I buy it?
2Morrow Health is currently not for sale to the individual user. However, there may be options for you. You may be eligible for a study or to sign up through a local public health organization.
+ What if I don’t have a Smartphone?
The app can be operated with most Android or iOS (Apple) devices, such as a tablet or iPad.
Getting the Program
+ What does the “heart” on the lessons mean?
Clicking on the heart will “favorite” the lesson and add it to your Favorites list in the library. Add lessons to your Favorites to easily find them again.
+ What do the three “circles” on the lessons mean?
The circles indicate how many times you have opened the lesson. We recommend completing each lesson more than once to reinforce the skills you are learning.
+ How will I know when I have finished the program?
Each program has its own requirements. Select the program you want to know about and go to the “Progress” section to see your progress (rightmost button in the bottom bar). If you have completed the program, you should have a “Certificate of Completion” sticker on the bottom half of your progress page.
+ How will my employer/insurer know I’ve finished?
When you receive your Certificate of Completion in the app, the information regarding your completion is available to your employer or insurer. We do recommend contacting your benefits provider to verify that nothing further is needed on your part.
+ Is the coach a real person?
Yes! The coach has been trained in ACT techniques and is a real person who wants to help.
+ Can anyone see my notes?
No, your notes are only stored on your device and are not saved on our servers.
+ Are you going to sell my information to someone?
Using the Program
+ I think something is wrong with the app. What do I do?
Oh no! Bugs! To help us squash them, please go to Menu > Report Issues to send us a diagnostic report. Please provide as much information as you can in addition to the email, such as what you were just doing before the app crashed and any screenshots that might be helpful.
+ The app won’t advance to the next lesson.
If the app seems stuck on a lesson, verify that the lesson was fully completed by retaking the quiz. If it continues to not unlock the next lesson, please contact our support team.
+ I just updated my phone and I can’t get into the app. Now what?
You will need to log in to the app using your original username/password combo. Passwords cannot be reset, so if you can’t find your info, please write to support for further assistance.
+ Can I put the app on more than one device?
The app is designed to work from only one device and does not sync if downloaded to multiple devices. (It tends to break the app.) Please choose one device that will be most convenient for you to use.
+ What systems are supported?
The app will work on most Android devices running an operating system of 5 (“Lollipop”) or newer, and iOS devices with an operating system of 9 or newer. If you are having difficulties with the app, please include your phone or device’s operating system info when you contact support.
While the developers at 2Morrow do their best to stay on top of operating system updates, occasionally an update will cause app issues. If this happens, please feel free to send us an Issue Report with a description of the problem. This will help us address and resolve these issues as soon as possible.