2Morrow Health

Frequently Asked Questions

GENERAL

  • 2Morrow is a digital health company in Kirkland, WA, that has been helping people build healthier habits since 2011. We partner with employers, health plans, and states to offer programs that help people quit smoking, tobacco, and nicotine, manage stress, and change health behaviors.

    Our approach is based on Acceptance and Commitment Therapy principles and is backed by NIH-funded research, including a Phase III randomized controlled trial (n=2,415) conducted at Fred Hutchinson Cancer Center.

    Over 1 million people have used a 2Morrow program to support their goals.

  • 2Morrow Health is a popular digital wellness platform and app.

    The platform is used by employers, health plans, and other groups who want to offer wellness programs to their populations

    2Morrow Health includes a suite of evidence-based programs covering tobacco, nicotine, stress, and other health behaviors.

    NOTE: The specific programs available to you depend on what your employer, health plan, or group has selected.

  • Acceptance and commitment therapy (ACT) is an outgrowth of cognitive behavioral therapy. 2Morrow uses ACT concepts to power our programs. ACT encourages people to stop the struggle with their thoughts, emotions, and urges, and accept them as a normal, even if difficult, part of experience. This approach also focuses on taking values-oriented action, so that participants can begin moving forward in life toward what is most important to them. 2Morrow's programs offer education, support and motivaiton but DO NOT offer medical advice or therapy.

  • We hope so… for the better! The most important part of change is being willing to give this a try.

  • 2Morrow offers a range of evidence-based programs, including:

    • Valued Goals

    • Stress

    • Tobacco

    • Vaping

    • Weight

    • Coping with Change

    • Sleep

    • Chronic Pain

    • Custom programs

    Which programs are available to you depends on what your employer, health plan, or organization has selected.

  • iCanQuit was the app used in the Phase III randomized controlled trial (n=2,415) conducted by Fred Hutchinson Cancer Center; an earlier version was called SmartQuit. 2Morrow first partnered with Fred Hutch in 2012 to build and study a mobile app version of their ACT-based smoking cessation program. Over the years, Fred Hutch has continued its research, while 2Morrow built a real-world version based on the same approach, now delivered as part of 2Morrow Health.

    The iCanQuit name remains trademarked by the original researcher, who uses it for ongoing research. 2Morrow owns the exclusive license for real-world use.

  • The 2Morrow Breathe Bundle is a group of 2Morrow's four most popular programs that address tobacco use and wellness from a holistic perspective. The bundle includes Goals, Tobacco, Weight, and Stress, all delivered in the same 2Morrow Health app.

GETTING THE PROGRAM

  • 2Morrow Health is offered by employers, health plans, states, and groups. Check with your employer or health plan to see if they offer 2Morrow Health as a part of their benefits.

  • 2Morrow Health is currently not for sale to the individual user. However, there may be options for you. You may be eligible for a study or to sign up through a local public health organization.

  • The app can be operated with most Android or iOS (Apple) devices, such as a tablet or iPad. However, if you do not have a supported Android or iOS device, we now have a website version of the 2Morrow Health program! Please sign up on your desktop computer using your benefits provider’s normal process. You should see the website option after you have completed the enrollment process.

USING THE PROGRAM / APP

  • Yes! Our coachs are trained wellness professionals who are there to support you on your journey. You can message you coach from inside the app. Tap on any message or find coaching under the menu.

  • No, your notes are only stored on your device and are not saved on our servers.

  • Item descNo. We take your privacy very seriously. If you signed up through an employer or other group the information you entered at sign up might be used to identify your program status so that you can be credited. For example, your employer might want to know whether or not you’ve earned your Certificate of Completion to give you a discount on your insurance. For specifics about how we handle your information, please read our privacy policy.

  • Each program has its own requirements. Select the program you want to know about and go to the “Progress” section to see your progress (rightmost button in the bottom bar). If you have completed the program, you should have a “Certificate of Completion” sticker on the bottom half of your progress page.

  • When you receive your Certificate of Completion in the app, the information regarding your completion is available to your employer or insurer. We do recommend contacting your benefits provider to verify that nothing further is needed on your part.

  • Clicking on the heart will “favorite” the lesson and add it to your Favorites list in the library. Add lessons to your Favorites to easily find them again.

  • The circles indicate how many times you have opened the lesson. We recommend completing each lesson more than once to reinforce the skills you are learning.

APP TROUBLESHOOTING

  • Oh no! Bugs! To help us squash them, please go to Menu > Report Issues to send us a diagnostic report. Please provide as much information as you can in addition to the email, such as what you were just doing before the app crashed and any screenshots that might be helpful.

  • If the app seems stuck on a lesson, verify that the lesson was fully completed by retaking the quiz. If it continues to not unlock the next lesson, please contact our support team.

  • You will need to log in to the app using your original username/password combo. Passwords cannot be reset, so if you can’t find your info, please write to support for further assistance.

  • The app is designed to work from only one device and does not sync if downloaded to multiple devices. (It tends to break the app.) Please choose one device that will be most convenient for you to use.

  • The app will work on most Android devices running an operating system of 5 (“Lollipop”) or newer, and iOS devices with an operating system of 9 or newer. If you are having difficulties with the app, please include your phone or device’s operating system info when you contact support.

    While the developers at 2Morrow do their best to stay on top of operating system updates, occasionally an update will cause app issues. If this happens, please feel free to send us an Issue Report with a description of the problem. This will help us address and resolve these issues as soon as possible.