When you see the sign in page for 2Morrow Health, close the app and return to your benefits page in the Castlight Mobile or Engage Wellbeing app. From there, click on the 2Morrow Health program, then click “Visit” (it may also say "create profile" or similar language). Please make sure you have 3rd party cookies enabled on your phone browser and that you have a good internet connection at the time, as this opens a browser window with a redirect to 2Morrow Health. This should log you in to the 2Morrow Health app.

If you see an additional Welcome screen asking you to Download or Login (you may need to scroll to see the Login option) please click Login. This should activate the 2Morrow Health app and complete the login process.

The Castlight or Engage app is meant to bypass the 2Morrow Health login screen. After downloading, you will need to return to your benefits app to complete activation. If you enter anything on the 2Morrow Health login page, you will get an error message.

If you have recently changed or updated your smoking status, it takes a week for our cessation program to be approved and on offer through Castlight. You will need the 2Morrow Health option in your Castlight benefits to complete the activation process.

For any other instance where 2Morrow Health does not appear in Castlight or Engage benefits (you have not recently registered as a smoker/tobacco user, a week has passed and 2Morrow Health is still not available, or you are eligible for other 2Morrow Health programs) please reach out to the Castlight support team at support@castlighthealth.com or (888) 722-0483.

If you get logged out of the app for any reason, you will see the 2Morrow Health sign in page. In order to re-log into the app, please open your benefits app and select the 2Morrow Health program. Click “Visit” to complete the login process.

If you see the 2Morrow Health sign in page after completing the second part of activation from Castlight or Engage, please follow the steps below.

• Delete the 2Morrow Health app and complete the download process again through your benefits app. Occasionally an interrupted download can cause issues. Try activating the app again by returning to your benefits app.

• If that does not work, please try logging in again and note the time you clicked “Visit” from Castlight or Engage as accurately as possible.

• Email us that attempted login time, as well as the version of operating system your phone is using. This will help us start our investigation.
  

To use the same device/phone for two accounts, you will each need your own separate Castlight or Engage account, and the phone will need the Castlight or Engage app. Below are a few notes for how to get started.

• The most important detail is that only one Castlight or Engage account can be logged in to the 2Morrow Health app at a time.

• Please choose one Castlight or Engage account, log in to their benefits app, and complete the login process for 2Morrow Health.This will activate your own unique 2Morrow Health account.

• The 2Morrow Health app must be deleted before trying to log in with a new Castlight or Engage account. It is easiest to complete one account, delete the app, and then start with the second account.

• If you do want to switch back and forth, that is okay--just make sure to delete the app and sign in through the selected Castlight or Engage account to both re-download 2Morrow Health and log in. This must be done each time you want to switch.

• An additional option would be for one account to use our new Web app. Please visit this page for instructions on how to sign in on a web account. The instructions are specific to Castlight, but the process is the same for Engage Wellbeing.